Legal
Refund Policy
We want FitPal Pro to be worth it. If it is not, we offer a 14-day money-back guarantee.
Last updated 2026-08-18
14-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date — no explanation needed.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. Request one at paddle.net using the email you paid with, or write to us at najzarpro@gmail.com and we will arrange it with Paddle for you.
Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Cancelling your subscription
You can cancel at any time from the Profile tab, which opens the Paddle customer portal. Cancelling stops future renewals and your Pro access continues until the end of the period you already paid for.
Outside the 14-day window, renewals already charged are not automatically refunded, but contact us at najzarpro@gmail.com if something went wrong — we look at every case.
Consumer rights
Nothing in this policy limits statutory consumer rights you may have, including the EU/UK right of withdrawal.